While Nvidia Shield devices are one of the best supported devices around, they appear to have now lost support for the YouTube and YouTube TV apps. However, this isn’t an intended discontinuation of support and YouTube is currently looking into the problem.
Key Takeaways
- A number of Nvidia Shield users report that the YouTube and YouTube TV apps have suddenly stopped working.
- YouTube has clarified that this is not an official discontinuation of support but an unintended technical issue.
- While a fix is expected, there’s currently no clear timeline on how long it will take to roll out.
It currently remains unclear what exactly has happened, but a number of Nvidia Shield TV users have reported that the YouTube and YouTube TV apps have suddenly stopped working on their devices.
Instead of being able to launch the app as normal, affected Shield users are being presented with a “YouTube is not supported on this device” message along with a QR code they can scan to see a list of supported devices.
According to the message being shown to users, Nvidia Shield devices no longer “meet the technical requirements for using YouTube.”
Although it is not uncommon for older devices to lose support for apps, this doesn’t seem to be the case here. Instead, this specific loss of support appears to be an unintended issue.
In response to some of the complaints, YouTube has made clear that it is now looking into the problem, suggesting the lack of support is the result of an issue and not an official loss of support.
While this also means that affected users can expect a fix to come through that restores access to both YouTube apps, it currently remains unclear how long a fix will take to roll out.
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