Samsung TV Plus appears to have disappeared from Samsung TVs. While it currently remains to be seen what is happening, or why the app has so mysteriously disappeared, a wide number of users are reporting the app has been deleted from their TVs.
With Samsung TV Plus being a free streaming service, it is a nice benefit for Samsung TV owners to have access to. Just yesterday, for example, the company confirmed the addition of a number of new A&E FAST channels as well as an expansion of on-demand content.
Today, however, users have woken up to find that the app has completely disappeared from their TVs. After being tipped off by an affected user, Streaming Better was able to confirm a wide number of users are experiencing the same problem, suggesting the issue is fairly widespread at the moment.
According to those user, the app has completely vanished. While some have tried restarting their TVs, in some cases even factory resetting them, the app remains unavailable. It would also seem that no known updates have rolled out, and the app cannot be reinstalled from the Apps Section of the Samsung Smart Hub.
As the web version of Samsung TV Plus appears to still be working fine, the issue appears to only be affecting the Samsung TV Plus app right now.
While Samsung hasn’t officially commented on the problem yet, one user in one of many related posts on the Samsung Community support site was advised by Samsung’s tech support that an update is currently rolling out to the app. An update which could apparently take up to 48 hours to complete.
In reality, this seems like a highly unlikely situation, and especially without any prior warning given about the downtime. However, it does at least confirm Samsung is aware of the issue, and working on restoring the Samsung TV Plus app to smart TVs.
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