Some YouTube TV users appear to be encountering an issue where the live TV guide has reset. Although not necessarily a problem in itself, the reset does seem to be mostly affecting those that have made changes by setting up a custom guide, effectively resetting the guide back to the default order. The problem does not seem to be affecting all users, although it does appears to be affected multiple platforms and devices, and there are reports of other strange ‘not working’ live guide issues as well.
YouTube TV continues to be a popular option for many looking to stream live TV channels over the internet. One of the reasons for YouTube TV’s popularity is the range of features that are on offer. For example, subscribers can customize the live TV guide by prioritizing the channels they watch the most by moving them higher up the list. Alternatively, moving the channels they watch the least down the list, or even removing them from view altogether.
Today it appears the guide was reset by YouTube TV. As mentioned, this is a problem for those that had already set up a custom guide as the reset reverts the order back to the original, including re-adding any channels that might have been previously removed. What’s more, although the user can rearrange the order to create a custom guide once again, the manual changes are not being saved. However, there are other users reporting other non-order related issues. For example, shows being named differently or listings showing for other countries instead of the U.S.
While issues like this sometimes affect certain platforms, that does not appear to be the case here. Instead, user reports suggest the issue is present on many of the supported YouTube TV platforms, including Android, iOS, Windows, Roku, and also when accessing the live TV guide through the web browser version.
YouTube TV has not specifically confirmed the existence of the issue and so there is currently no information on what’s causing the problem or when it is likely to be fixed. In response to one complaint on Twitter, the TeamYouTube account does suggest uninstalling and reinstalling the YouTube TV app. For subscribers finding this issue only affects one of their devices, then the fresh app install might be worth trying. Of course, if subscribers are finding this guide problem is present across different platforms and devices, then uninstalling and reinstalling one of the apps is unlikely to help much.