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Recent Sling TV Issues The Result Of A Cybersecurity Breach

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Sling TV subscribers may have noticed issues when trying to access or make changes to their account recently. Likewise, new customers may have also encountered issues when attempting to sign up to the service. It now seems as though these issues were the result of a cyber-security incident.

Dish Network was suddenly affected by various issues on Feb. 23. At the time, the company explained that it was suffering from an ‘internal system issue’ and that it was working to resolve the problem.

While Sling TV was not affected to the same degree as Dish, the outage did result in some of its customer care functions becoming unavailable. This also resulted in subscribers being unable to access or make changes to their accounts.

Dish has now confirmed that the outage was due to a cyber-security incident and that appropriate law enforcement authorities have been notified.

On Feb. 27, Dish became aware that the incident also led to some data being extracted from its IT systems, according to a recent SEC filing. The statement goes on to add that this extracted information could include personal information.

The filing also confirms that the original issue is still an issue. According to Dish, the company’s “internal communications, customer call centers and internet sites” remain affected at this time.

That’s largely the extent to the new information revealed in the SEC filing. The rest goes on to explain that the investigation is continuing with the help of third-party experts and advisors.

As this is an incident which has the potential to impact users, it is expected that Dish will make a much more public statement in the near future. In the meantime, the company is probably focused on actually getting what seems to be an ongoing situation under control.

John Finn
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John Finn

By John Finn

John Finn is the Founder and Editor of Streaming Better, a platform created in 2019 to help consumers navigate the complicated live TV streaming and subscription service market.

John has been covering technology for various online publications since 2014. After originally covering the wider tech industry as a writer and editor, John now spends his time focusing on the emerging video-streaming market, including live TV streaming, SVOD, AVOD, FAST, and TVOD services.

In a bid to keep up to date on the industry, John actively subscribes to multiple streaming services at the same time. However, John continues to advocate that the best approach for consumers is to rotate between streaming services as needed.

A Psychology graduate from England, who now lives in the US, John previously worked in the aviation industry as an airline reviewer. While reviewing airlines isn't quite the same as reviewing devices and streaming services, John brings the same analytical eye to all of his reviews and industry analysis, along with a special emphasis on what's best for the consumer.

Connect with John
Email: john@streamingbetter.com
X: @J_Finns
Website: JohnFinn.net

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