It looks like a number of DirecTV customers are suddenly being advised that they’ve lost access to their ‘HBO for Life’ benefit. Basically, they’ve lost access to their free Max subscription.
While no longer available to new customers, AT&T previously offered customers the option to get HBO for free for life when signing up to certain services. Well, for as long as they remained a customer and, crucially, as long as they didn’t make any changes to their service(s).
Once HBO transitioned to HBO Max, and then again to Max, those legacy subscribers were also transitioned over, with their HBO for Life subscription basically becoming a ‘Max for Life’ subscription.
As mentioned, making any change could result in the HBO for Life promotion being removed as a benefit, and that appears to be exactly what legacy customers are now being advised of by email.
DirecTV appears to be in the process of emailing customers to confirm that they made a change to the service and that this change has resulted in them losing access to Max. In one Reddit post, a number of users report receiving the email today, even though they haven’t made any changes to their services.
Right now, it currently remains unclear whether those affected actually are losing access to their free Max subscription. While the number of user reports we’ve seen today would highly suggest that this is an error, it still might be worth affected customers reaching out to confirm that no changes were made to their plan, and they are not losing access to their free Max benefit.