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Paramount+ Subscribers Seeing Too Many Ads (Possible Fix)

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Paramount+ subscribers paying for an ad-free experience appear to be encountering ads. While it should be expected that even ad-free subscribers will occasionally see ads, the frequency and quantity of commercials reported seems to suggest there is a bigger problem with the service at the moment. Thankfully, there might also be a short-term workaround for those experiencing the problem.

Paramount+ is one of the newer services to arrive, considering it only launched this year, taking on the mantle from CBS All Access. The service offers two main plans with one of the fundamental differences being the inclusion of ads. Those happy to see ads can pay the reduced $4.99 per month rate, while those wanting a commercial-free experience will pay $9.99 per month.

In recent days, there has been an increased number of users reporting ads are not only being shown to ad-free customers, but in excessive amounts. In other words, ads are displayed as routinely as for ad-supported subscribers and last just as long. In addition to the complaints that have surfaced online, Streaming Better has also heard directly from a number of affected subscribers as well.

Further adding to the suggestion that there is a problem. Paramount+’s help account on Twitter has been responding to some of the complaints stating, “we appreciate your patience while we work on resolving this issue.” The responses also suggest a possible fix for the situation.

Possible fix for too many Paramount+ ads

While it remains to be seen what is exactly causing the issue, the problem could be related to the authentication of accounts. For example, those paying for the ad-free experience not being registered as ad-free, resulting in the serving of a ‘with ads’ streaming experience. As a way to establish the correct subscription level, the Paramount+ help account suggests resetting the app on a device. Specifically, the advice being given to subscribers is to completely sign out of the Paramount+ app on all devices, before restarting the device, relaunching the app and signing back in again. Although not mentioned by Paramount+ it may also be worthwhile for subscribers to clear the cache for the Paramount+ app as well, before restarting the device.

Whether the fix works for all subscribers, it does seem clear that there is an issue at the moment with Paramount+ serving more ads than it should to ad-free subscribers. At the same time, the company also appears to be aware of the issue and working on more of a long-term fix for the too many ads problem.

Source: Paramount+ Help (Twitter)

John Finn
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John Finn

By John Finn

John Finn is the Founder and Editor of Streaming Better, a platform created in 2019 to help consumers navigate the complicated live TV streaming and subscription service market.

John has been covering technology for various online publications since 2014. After originally covering the wider tech industry as a writer and editor, John now spends his time focusing on the emerging video-streaming market, including live TV streaming, SVOD, AVOD, FAST, and TVOD services.

In a bid to keep up to date on the industry, John actively subscribes to multiple streaming services at the same time. However, John continues to advocate that the best approach for consumers is to rotate between streaming services as needed.

A Psychology graduate from England, who now lives in the US, John previously worked in the aviation industry as an airline reviewer. While reviewing airlines isn't quite the same as reviewing devices and streaming services, John brings the same analytical eye to all of his reviews and industry analysis, along with a special emphasis on what's best for the consumer.

Connect with John
Email: john@streamingbetter.com
X: @J_Finns
Website: JohnFinn.net

13 replies on “Paramount+ Subscribers Seeing Too Many Ads (Possible Fix)”

I sent several emails and messages and so far no ads. I’ve been with all access CBS for about 15-20 yrs paying the no ads premium. I don’t care who purchased who or merge with whom don’t change my service. If I want to watch commercials I’ll watch YouTube tv, or Pluto, peacock. Which I do sometimes but not often.

I signed up for Paramount plus as a brand new customer using premium with no ads and was completely inundated with ads trying to watch star trek . I canceled 30 minutes after signing up

The ads are becoming worse, this is a terrible business model that is going to drive this service under. Enjoy it now Paramount…

Expect some commercials with the cheaper plan, but, there are way too many. Can use Tivo and OTA for free. May go back.

The “help” section says a “few” shows may still show “10 to 20 second ads”. What a crock of poo! Every single show I’ve watched since I signed up has ads, and they are at least 30 seconds each.

One ad at the beginning of show to grab your attention and when you are into it then comes the frequent 2 minute ads . Not worth it

Every 5 minutes there are commercials watching Yellowstone on Paramount Thanksgiving weekend absolutely insane can’t watch it…..

This network is ridiculous with all the ads I feel like I’m watching a commercial show with small breaks of Yellowstone don’t have time or patience for this

Wow. Used to exaggerating and hype in these forums, but most of these comments are on the kinder side. In over a half century of watching all manner of TV content, have never seen anything that matches the frequency and length of commercial breaks as this service.

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