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Vidgo Making ‘Solid Progress’ On Outage But No Timeline On When Service Will Be Restored

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Vidgo and its subscribers have been dealing with a major outage for some time now. While Vidgo does continue to work on a fix for the problem, and says “solid progress” has been made, the company is currently unable to provide any firm confirmation on when full service will be restored.

The Vidgo outage surfaced at the end of September. At the time, it looked as though the outage would only last over a weekend. Almost two weeks later and Vidgo subscribers are still impacted by an issue that’s been attributed to a dispute with a vendor.

One affected customer has shared an update from Vidgo with Streaming Better, confirming the situation is still ongoing. According to Vidgo, “We have been working in good faith with the vendor involved and believe we are making solid progress.”

At the same time, the company was unable to provide any confirmation on when the outage will end, stating “While we do not have a specific timeline, we will continue to share new information and updates.”

The latest update goes on to explain that Vidgo has now started issuing credits to affected customer accounts. When the outage first surfaced, Vidgo said it would provide customers with a credit equal to two weeks of service. We assume this is the credit that’s now started rolling out. Vidgo also said that it is considering offering additional credits in the future as well.

For all customers affected, we have begun applying the credits to your accounts and we may provide additional credits as we evaluate the situation.“

Here is the email in full:

Dear Valued Customer,

We certainly appreciate your patience as we continue to move forward on a resolution. We have been working in good faith with the vendor involved and believe we are making solid progress. We do anticipate a full return of service in the near future. While we do not have a specific timeline, we will continue to share new information and updates.

For all customers affected, we have begun applying the credits to your accounts and we may provide additional credits as we evaluate the situation.

We also wanted to make sure to remind you that with Video on Demand and TV Everywhere you can still watch all the live games and programming, plus thousands of Video on Demand movies and TV Series.

You can log in to Vidgo and access a wide array of Video on Demand TV shows and movies.

As a Vidgo customer, you have the privilege of accessing TV Everywhere content from our partners through their dedicated apps and websites. (For more TV Everywhere information, click here.) For instance, you can watch NFL games on the FOX or NFL Network apps, Roku, Apple, Firestick, and their respective websites. To access TV Everywhere, simply select Vidgo as your service provider and enter your Vidgo username and password. Here’s a helpful tutorial on using TV Everywhere: Tutorial Link.

Thank you again for your loyalty as we navigate this situation. We understand your frustration and will continue to share updates.

Links to Major Sports Apps:

NFL APP: Apple Devices OR Android Devices

Fox Sports App: Apple Devices OR Android Devices

Yours Sincerely,

The Vidgo Team

While none of this is likely to be the news Vidgo customers have been waiting to hear, Vidgo does seem adamant that the issue will be resolved, eventually. In the meantime, subscribers should keep an eye on their accounts for their statement credit.

John Finn
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John Finn

By John Finn

John Finn is the Founder and Editor of Streaming Better, a platform created in 2019 to help consumers navigate the complicated live TV streaming and subscription service market.

John has been covering technology for various online publications since 2014. After originally covering the wider tech industry as a writer and editor, John now spends his time focusing on the emerging video-streaming market, including live TV streaming, SVOD, AVOD, FAST, and TVOD services.

In a bid to keep up to date on the industry, John actively subscribes to multiple streaming services at the same time. However, John continues to advocate that the best approach for consumers is to rotate between streaming services as needed.

A Psychology graduate from England, who now lives in the US, John previously worked in the aviation industry as an airline reviewer. While reviewing airlines isn't quite the same as reviewing devices and streaming services, John brings the same analytical eye to all of his reviews and industry analysis, along with a special emphasis on what's best for the consumer.

Connect with John
Email: john@streamingbetter.com
X: @J_Finns
Website: JohnFinn.net

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