DirecTV Stream has finally made it easier to cancel a subscription. While no service ever wants to see a customer leave, DirecTV Stream was previously one of the hardest subscriptions to cancel.
We routinely check in with DirecTV Stream to see what’s new and what’s changed, and one of the things we’ve always noticed (and criticized the service over) is its cancelation procedure. Basically, after going through the usual cancelation motions, DirecTV Stream would require subscribers to speak (via online chat) with a representative before completing the cancelation request.
It is this last step that seems to have been changed recently. In reply to a post highlighting that the cancellation experience has been greatly improved, a DirecTV Stream representative confirmed that it is now “easier to cancel your services.”
According to the (presumably) former subscriber, DirecTV Stream now offers the option to completely cancel a subscription online and without having to speak to someone first. In a help post explaining the new process, DirecTV Stream lists the following instructions to cancel:
- Visit the DirecTV Stream website
- Sign in
- Navigate to Account Overview
- Select Manage My TV Package
- Choose Cancel my service
In truth, these instructions are not that different to the previous ones (although the wording has changed), but it was usually at this point when DirecTV Stream would make everything more complicated by requiring subscribers to then click on ‘Chat to cancel’ and confirm the cancellation with a representative.
While we are not sure when the change took effect, the help post describing the process appears to have been updated within the past month. As a result, we suspect that it was in late June or early July when the chat requirement was dropped.
For what it’s worth, this change may only apply to those signed up to DirecTV Stream (and not those signed up to DirecTV via Internet). In the same Reddit post, another commenter explained that the ‘Chat to cancel’ requirement was still present when they attempted to cancel their subscription.
For those that might now be considering giving DirecTV Stream a try for the first time (or again), the service is currently running a promotion that discounts any of its live TV plans by $10 a month for the first three months.