Spectrum Offering $15 Disney Dispute Credit, But Only If You Complain

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It would seem that Spectrum is now offering a $15 statement credit to customers affected by the Disney dispute. The catch, however, is Spectrum is only offering this one-time credit to customers who specifically complain.


When the dispute first came to light, Charter was quick to release a statement suggesting that this was no ordinary dispute and that it had proposed a completely new model to Disney. Soon after, Disney responded by making clear that, from its perspective, Charter was to blame for the ongoing situation.

With the loss of channels like Disney and ESPN, many Spectrum TV customers are understandably unhappy. According to multiple customer reports, after calling to voice their disappointment in the situation, they were offered a one-time $15 statement credit.


Neither Charter nor Spectrum have publicly announced the new refund, but there are enough reports circulating now to suggest that anyone who does call up will likely be offered the credit on their next bill.

We’ve also seen some confirmations on social media from the Ask Spectrum help account, confirming that credits are available for those that request one.

Last week, Spectrum also started emailing affected customers to offer them a special discount on Fubo. While it is strange that Spectrum would offer a discount on a competing service, that appears to be where this dispute has taken things.


For reference, the discount is only good for two months of Fubo service, and seems to assume the subscriber will continue to pay for their Spectrum TV service at the same time.

For those that do opt to get the $15 credit from Spectrum, it might be worth considering using it against a Sling TV subscription. While Sling’s Orange plan typically costs $40 a month, a promotion currently reduces the cost down to just $20 for the first month.

Sling Orange
Sling TV new app
32 channels
1 stream
50 hours DVR
50% Off Your First Month

Sling Orange does include some of the Disney-owned channels removed from Spectrum, so while not a great long-term solution, coupled with the $15 credit, it is a way to get some of the channels back for the next month.

John Finn

By John Finn

John started Streaming Better to help consumers navigate the live TV streaming and subscription service landscape. John has been editing and writing about technology and streaming for online publications since 2014, and believes the best streaming approach is to rotate between services as needed.

John's preferred live TV streaming service right now is YouTube TV although he does tend to switch live TV services multiple times each year to keep up to date with their changes. Outside of live TV, John also actively streams HBO Max (for the shows), Peacock (for Premier League), and Paramount Plus (for Champion's League). However, John is also currently subscribed to Apple TV+, Discovery+, Hulu, Starz, Showtime, and Shudder.

Contact John via email at or say hi on Twitter

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