Updated: February 16th, 2020 at 08:24 pm
If you’re experiencing an issue installing a Roku channel, you are not alone. Roku has sent out a service disruption notice acknowledging the issue and advised of a fix.
Earlier today, some Roku users started reporting an issue where they were unable to install a Roku channel. The issue was not just reserved to new installations either, with others reporting that channels that were already installed had suddenly disappeared from their Roku device altogether. This included some of the most widely used channels on the platform, such as Disney+, Netflix, and YouTube TV.
Following the user reports, Roku sent out a service advisory notice explaining that the company is aware of the problem and that it was working on a fix. At the time, Roku did not provide any explanation as to why this was happening, but has since explained how to fix the problem.
According to Roku, here’s how to fix the Roku missing channels issue:
“On your Roku device, go to Settings>System>System update and select Check now to sync to the Roku service and should recover missing channels.
You may need to re-authenticate into some channels for access.”
The timing is not great for Roku or its users
The news that some Roku channels were suddenly disappearing from devices could not have come at a worse time considering the company is currently about to intentionally remove multiple Fox channels from the platform.
Late yesterday, Roku sent out a warning that it had failed to reach a licensing agreement with Fox and as a result the channels were due to be removed. An agreement has still not been reached between the two and if terms are not agreed by the end of the day, the Fox channels are scheduled to leave the platform.
The news that Roku was removing Fox channels has not gone down well with users, and especially as this is all taking place right before this year’s Super Bowl – which is being broadcast on Fox. Following the confirmation of the Fox dispute, many users took to social media to voice this frustration at Roku for dropping the Fox channels.
This latest service disruption is unlikely to make that situation any better.