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Why Paramount Plus Might Be Buffering And Potential Fixes

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It is possible that subscribers may occasionally encounter buffering issues with Paramount Plus. In fact, buffering issues can arise when watching any streaming service simply due to the nature of streaming content over an internet connection. However, if the buffering is happening too often and proving too problematic then it is worth trying to determine what might be causing the issue in the first place.

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Paramount+ brings together shows and movies from multiple popular networks making it a good subscription for many individuals and households, but Paramount Plus is not without its issues. Even if a subscriber has an officially supported device, they may still run into performance and streaming-related problems, with a very common one being buffering.

All streaming services buffer videos to some degree as this makes it easier to watch episodes and movies without interruptions. However, sometimes buffering issues can become so bad that they are actually the cause of interruptions. If frequent and aggressive enough, the disruptions can ruin the experience and even put a subscriber off using the service altogether. There could be a few reasons why buffering is proving a problem for an individual or household with the actual internet connection one of the possible causes.

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If Paramount Plus subscribers are encountering streaming issues due to buffering then it is worth making sure there are no problems with the internet connection before checking anything else. To be honest, this probably won’t be the issue. If the internet was the problem, the user would most likely encounter similar buffering issues with other streaming apps as well. Still, it is always worth checking to rule it out as a cause. Officially, Paramount+ requires an internet connection of at least 4 Mbps, and there are multiple speed test services available online which can help to determine the speed a device is getting. If it is too low, then the problem may be with the internet connection, even if other apps seem to work fine.

The device could be the issue

It is possible that the device being used to watch Paramount+ is causing a buffering issue. Specifically, the Paramount+ app for that device. To be clear there have been multiple reports of users experiencing the problem on different devices, but the frequency of reports seems to be somewhat higher with certain devices, including PlayStation 4 consoles, smart TVs and Amazon’s Fire TV Stick.

This does not mean that any of these devices are guaranteed to encounter buffering issues. However, if using one of them and buffering is a problem, it is possible that the issue is with the Paramount+ app installed on the device. One quick thing to check is if there is an update available for the app and applying it. If not, closing the app, clearing the cache, and re-launching the app again might help. If that doesn’t fix the buffering, it may also be worth uninstalling the app and reinstalling a fresh version to see if that improves the buffering situation.

Of course, trying to access Paramount+ on a totally different device is also a possibility, and a good one. Although this might be inconvenient, it is a good way to rule out issues with the home internet and Paramount+ itself. For example, if encountering too much buffering when watching on a smart TV, but a streaming player, smartphone, or desktop works fine, the subscriber can probably assume the issue is with the original device or the app installed on the device. In this case, and if the app reinstalling doesn’t work, it might just be better to use a different device to watch Paramount+.

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Ads could also be a reason

It is quite difficult to say definitively that any one thing is the reason, as buffering can be caused by a number of factors. For example, and as already discussed, the internet connection and/or the device could be the cause of the problem. However, there are other reasons why an individual may encounter buffering, including ad blockers and even ads.

Paramount+ has a pretty aggressive stance against things like ad blockers. After all, it is an ad-supported service. While there is also an ad-free option available, even ad-free Paramount+ subscribers may still occasionally encounter ads. The main point here is that Paramount+ does check if an ad blocker is present. These checks, as well as the moments when an ad might otherwise be inserted, could potentially be causing buffering issues. To be clear, there isn’t an official suggestion that ads are linked to buffering issues, but the possibility remains nonetheless.

In principle, if using an ad blocker, Paramount+ should automatically stop videos from playing. However, if the video plays, it may result in streaming issues including buffering. Obviously, a fix to this situation would be to simple disable or remove the ad blocker. If no ad blocker is in use, but the subscriber is signed up to the ad-free plan, the issue could be related to the various checks that the ad-free version makes. In this case, it could be worth downgrading to the ad-supported plan to see if there’s any improvement. Although, those subscribers would then need to sit through ad breaks instead of the buffering periods.

Paramount+ buffering summary

There are many reasons why a Paramount+ subscriber might be encountering buffering issues, but some possibilities are more likely than others. As is the case with any streaming service, if the internet connection is too slow then the possibility of buffering issues is increased. Therefore, checking the internet with a speed test, restarting the router if needed, and checking whether buffering problems are present with other services, can all help to determine whether the quality of the internet connection is sufficient. Alternatively, the device could be the issue.

While other subscribers may be using the same device and not encountering streaming problems, the app could still be an issue. The easiest way to verify this is by streaming Paramount+ on another supported device. If there are no buffering issues on a different device, then the problem can be traced back to the original device. Lastly, the plan itself might also be causing the problem. Whether on the ad-supported or ad-free Paramount+ plan, switching to the other option might be worth trying to see if there’s any difference. Of course, this will result in ad-supported subscribers paying more, or ad-free subscribers having to sit through ads, but it may still be worth it if the buffering problem is currently making Paramount+ videos unwatchable.

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John Finn

By John Finn

John started Streaming Better to help consumers navigate the live TV streaming and subscription service landscape. John has been writing about technology and TV-related services and devices since 2014 and believes the best streaming approach is to bounce between services as needed. Contact John via email at john@streamingbetter.com or on Twitter

96 replies on “Why Paramount Plus Might Be Buffering And Potential Fixes”

paramount plus should refund the subscription amount if it simple works with out ads and doesn’t work with the lower subscription price with ads.

Yep. It doesn’t work. ALL OTHER PLATFORMS WORK FINE ON MY DEVICE. (Hulu, Prime, Netflix, HBO etc) Paramount + does NOT. If i watch it plays for 15-20 seconds, then buffers for 5-10 seconds. Repeats this. This goes on the entire show, not just temporarily.

Same OF I CAN EVEN LOG ON WITHOUT ERROR CODES. READY TO DUMP THIS. It is not our responsibility to fix their problems with a smart TV we should be able to download the app under the username and password and go with our plan and I’m sick of this projection going to the user must be doing something wrong. Enough is enough if they can’t get it right they need to pull the platform until they can because it’s not just the extremely long buffering even with the highest speed internet it’s not even being able to login but again it just can’t be Paramount problem it must just be the user and why should I have to watch it from another device like my computer when I’m sitting here staring at a 45 in Smart TV so they’re a little deflection of their inadequacies may not be worth it by the end of the month. I’m sick of it. Corporate America ripping us off again.

I absolutely agree…it is getting very old. I even submitted a support incident emailed to them and they didn’t even bother to reply even with an automatic email. Some of the subscription services like Paramount plus are taking back franchises like the Star Trek series and therefore you’re left with only one option to even watch these on anymore.

Something needs to be done!!

Same here…have uninstalled and reinstalled twice..went to [link removed] for 10.00 they would fix it.. not paying!

Paramount+ gives useless fixes for their lagging problem because they added too much too soon in patches instead of rebuilding it from the ground up everything else works perfectly on my ps4

I had all the same issues I’ve read here. Tried all the fixes listed. My Wi-Fi signal strength was rated as fair. I plugged in my wifi booster next to my tv and it went to a signal strength rating of very good. I No Longer Have Issues! Repeat, I No Longer Have Issues!!!

I totally give up. Will not work on ANY WiFi. If I’m on cellular it’s fine. So I cannot use myTV or Apple TV or anything anywhere on wifi. What a joke

We had the same issue and I change my TV’s ip address to use ipv6 and then the streaming was a lot better. I am on fiber 1GB service with a hardwire connection so speed is not an issue.

Same here. I pay for the ad-free and everything works well EXCEPT live with adds! Same on all tvs. I have a great internet service so the problem is with paramount +. I shouldn’t have to downgrade my app to watch live tv when ads are a part of watching live tv. Paramount needs to fix this instead of making excuses!

Same here and they don’t answer emails
I’ve spent hours on phone just for them to answer and tell me I would get a technical email. Never heard from them.

Trying to watch football playoffs and buffering on and off all night. Cleared cache. Reinstalled app. Did everything their troubleshooting recommends. Nothing is helping. Even shut down firestick and restarted. Super frustrating. May have to cancel if nothing improves.

WE got Paramount + free thru T Mobile for 1 YR w/Ads. Thought we could watch Seal Team and 1883. Watching started out good and then the Buffering started. That cleared up, then we could watch an episode. Then it would not go on to the next one, freeze, tried going out of it would show the 6 in a circleup in left corner of TV and would stay there. Now nothing. We have Sony Smart TV 2018. We have pulled the plug and the Router and Nothing. Have not figured out how to delete the App and try reinstalling. Tried Roku found Parmamount + could not get it to start(2021 Sony Smart TV). Installed 43″ Sony Smart 2018 works now will have to see if it goes to another episode. Any Suggestions Please, to delete on 2021 TV. my VPN on Router is Off!

That’s my thought exactly! IMO, this is just a big smoke screen. It’s predecessor – CBS All Access – had exactly the same freeze problem and they never fixed it! I’m really fed up with this crap… and the ads are ENDLESS!

According to the Paramount+ site, “Samsung TV is supported on: Tizen operating system ( 2017 models and newer).”

Older models appear to be INCOMPATIBLE. It seems true, as Paramount + seems to work on our 2017 TV but not the older Samsung model.

Same here. I can watch on demand without any issues. I’ve tried different devices, using the steps outlined on paramount plus support site, uninstalled, downloaded and reinstalled a fresh copy. I reset the data quality from best to better in my device and still there is the lag in the video and audio. The video will pixelate sometimes so there is only scrambled video. I have no ad blockers installed and have the basic plan. It’s just a [deleted] app.

I would like to lower the bitrate I receive from Paramount+. Using your instructions online, I can not control the Rate as it only offers CC and languages. I am in an RV and stuck with the WiFi in the RV camp for my use. Netflix works great, YOUTUBE movies are fine. It all comes down to the Paramount+ Bitrate I receive from you. Simple, the system can’t handle it. How do I change it?

I’m my router I can limit bandwidth to devices on the network. If you have a router with similar ability you can limit the bandwidth to whatever device you use to watch paramount to let’s say 5Mbps or whatever. That should get you HD but would not push you into the UHD 4k territory which requires 20+ Mbps. You can even limit it to lower if you want and just test the quality. At some point it will start buffering regardless of how low you go as there will be a minimum required to even watch.

Simple solution. Just wait until 1883 is over and cancel your Paramount subscription. Blaming it on All Streaming Services have this problem show complete ignorance since all service Do Not have this problem. Also all services don’t disable fast forward and rewind. Why would you disable rewind, if the customer rewinds you can push more commercials.

This is ridiculous. Absolutely NONE of my other apps buffer. Paramount + buffers constantly. I’ve tried everything sites tell me to do and still no fix. I will be canceling. Shouldn’t have to pay for faulty service.

This app is garbage…constantly have to reset it…constantly buffering…Netflix, Hulu, ESPN+, Disney+, all work fine on my TVs and phone…to say all apps have these issues is complete nonsense…do your jobs and fix your app…how dare you charge money for a product that’s this terrible

Agree! I do not have the ad-free version. All the ads play just fine, then when it’s time for the actual program to begin, suddenly there’s an error message. If I go back out and resume, I have to watch the ads all over again, just to get another error message.

I’m having the same issue!! It buffers every 5 seconds, I watch all my other apps on the same device with no problem…

my issues only persist when watching live tv (football games) through the Paramount app on my 4k firestick, no issues at ll with other firestick 8n the same home…def an issue with 4k firestick and love tv through Paramount+

Agreed. So frustrating to try and use the service for what it’s intended to be used for. I pay $9.99 a month in an attempt to catch an NFL game…nice try! I’m constantly trying to refresh the page. Don’t even bother using the app,it has never worked for me.

Paramount+ is so disappointing with all its bugs. I would have canceled the first day were it not for 1883. Constant lag & non-responsive movement to remote control entries. Always with the Error “Something went wrong”. I am so done with it. A source of frustration noone needs in life. All other services, NetFlix, HuLu, HboMax, Prime Video, YouTube have seamless consistent streaming from all my devices. This is a Paramount+ problem not an internet speed nor an app or device issue. All monies should be refunded to all customers until you can provide a decent experience. A rip off which shouldn’t be tolerated by consumers.

Paramount + is crap. None of my other streaming services buffer. (Hulu, HBO Max, NetFlix, Amazon Prime) I will be canceling Paramount before the free month ends.

Constant error messages and screen freeezes. A minute goes by and commercials come on. Then back to the freeze followed by more commercials. Every once in a while I actually get part of an episode to play til the next commercial. We try to watch three series primarily. 1883, mayor of Kingstown, and Coyote. Only reason I subscribed to the channel. It’s a mess. We use our living room tv. I can watch all three with no problems on my I Pad.

So frustrating, constant buffering & fatal errors. This does not happen with Hulu or other apps on my iPad. How can I go back to CBS app?? I am done with Paramount +

I pay for the $4.99 a month service and every time a commercial comes on it goes into never ending buffer mode. Then starts at the beginning saying I never watched anything. If it weren’t for 1883 I would have already canceled. Waste of time!

Taylor Sheridan, move your shows off this crappy Paramount+ and have them on a normal channel! I’ll be cancelling this awful service ASAP.

This. They have until the end of March before I cancel my subscription which is ad free because it’s just not worth it there are too many other choices that work just fine and seamlessly and they don’t blame the customer. Obviously they’re not willing to pay their tech people enough to write a decent program

Trying to watch 1883 on tv and all I get is error loading message. Tried all the methods available to improve service but to no avail. I can get it easily on my mobile.

I have paramount +limited. I have 1 gig internet streaming, it will not work wirelessly. I have a Samsung TV, Vizio, Hisense, Xbox, the app won’t live stream. It says live streaming not available in my area. I live in Ft. Myers Florida not the middle of no where. So frustrated with this service. Sadly it’s the only one that has the shows I want to watch, but never can

Paramount Plus on Samsung tv football or live news broadcasts are constantly going in and out of blurriness. Non live shows are fine. I am getting seriously tired of the live issue.

I completely agree with all the folk who are having issues with Paramount Plus. we’ve had problems from day 1. The only reason I haven’t cancelled is because my Wife watches some of the Live TV shows. I’m personnally so frustrated and sick of the buffering issues; freezing up; etc. just Horrible; horrible.

I’ve been with Paramount + since March 2021 and never had an issue until Thanksgiving day. I can’t watch live tv anymore. It buffers constantly. Whether I’m on Firestick, Roku or Samsung tv directly. (And my tvs are 2020) It never buffers with CBS demand shows. Never buffers with any other apps. I’ve done all the troubleshooting and nothing fixes it. This is BS!!! Paramount needs to handle this

Me too I’ve tried everything. I can’t believe such a high advertised streaming service can’t fix all these problems. I’m ready to say bye byebye.

I’ve been to a few hog shows and a couple of rodeos, but I ain’t never seen no [removed] like this before.
Paramount sucks so bad, they don’t even need gravity.

This article is a joke.

We all know how to stream – this isn’t a problem of outdated technology, full cache, slow wifi, etc.

Paramount+ is basically unwatchable because THEY made a bad product. I’ve just canceled my subscription, will try a trial in a few months to see if it’s fixed. Otherwise we shouldn’t be supporting this type of product.

I believe its “+” frustration! Same issues as everyone else. Just purchased an annual subscription and the shows keep stopping with 6 seconds left on the ads that are playing. I’ve watched 1000 more ads than I should have. Reset everything, followed all of the “fixes” and it continues to happen. Could be opening ads, could be ad breaks within the show. Other times it acts like it is going to start playing but gives the “Unfortunately, an error occurred…” No issues with any of my other apps, just Paramount +. Am canceling my subscription.

Taylor Sheridan is far to superior of a writer to have this as his only viewing offered. Paramount has some excellent shows. But impossible to have a good experience TRYING to watch… all the while paying for it!!

This buffering issue is recent, just the past 3 weeks. Before then I had no buffering issues. Also, I notice it is MUCH worse in the evenings. I use a Firestick normally, but because of this issue, I tried streaming on my laptop AND had no problems! So, I have been streaming on my laptop and casting to my TV. (Also tried my phone, it streams fine, and I can cast from it with no issues.) So, does this mean the app just has a problem with Firestick? or is it other streaming sticks?

We purchased Paramount plus services and it worked well in December. January, nearly a month now all we get is buffering. I want my money back for the month of January. It would be the right thing to do along with taking responsibility for their tech issues.

First week was ok. Had my internet upgraded though this was causing my buffering problem however after reading the top 41 complaints from everyone else that has the buffering problem I realize it is the problem on Paramount+ and this needs to be fixed so I will be canceling my subscription and letting everyone know that this does not work and they cannot watch any shows on that without buffering thank you

Paramount + works great on our 3 yr old Samsung tv in bedroom. However got a new Sony for living room & Paramount + constantly buffers. The only thing we watch is Seal Team so if the series has officially ended which is the rumor then we will be canceling Paramount +

Me too. It’s false advertising and basically theft trying to blame the consumer for their inadequate customer service in inability to create the most basic interface that works with Hulu Netflix everything else. Is completely inadequate and I would recommend nobody gets this and will likely be canceling ASAP

Class action? Me too. Also we should make sure the writers, actors and producers are fully aware that we, the viewers – payers, can’t watch their work since Paramount+ appears to be unable to handle streaming technology with any degree of success.

Yep, same issue many are having. Watching Yellowstone, after ads, buffering starts, loses connection. Get into an endless loop, even after restarting app in lg tv. Super frustrating. Doesn’t occur on any other streaming apps. I’ll be canceling paramount.

Paramount+ sucks. We have tried uninstalling and reinstalling it, rebooting the router, removing the Amazon fire stick and reinstalling it to no avail. 1883 and Picard is all we watch but the buffering is constant. All the other apps work fine like Hulu, Disney+ and others.

sad that my shows have moved to + from youtube and hulu, never had an issue in the YEARS i have had those services, constant buffering, freezing, error message, no forward or backward and i pay for this service, i do believe a class action suit is in order, i read +’s fine print and yes there is a good lawsuit for all these complaints and customers. there are a few firms that specialize in these matters

I am watching on an Android TV with the Paramount app and a paid subscription. I have 2 internet connections, a 12 mbps and a 200 mbps. I am unable to watch on the 12 mbps connection due to buffering. All other streaming services are fine on the 12. If I switch over to the 200 mbps service it works fine. For me the Paramount app is just sensitive to bandwidth and wants more than the others require for HD. The others will downscale to HD when watching a 4k on the 12mbps network connection. It is the app and I just hope they will figure it out. My 200 mbps has data caps so I try not tu use it for streaming.

The buffering is so frustrating. I hate I paid for this app. This is the worst network app I’ve purchased. It hasn’t even been 30 days and I’m canceling 🙁

How much did paramount pay you to write this? Just curious why you’d try to defend this garbage dumpster if a streaming service by blaming it on my device. How dare you have the audacity to offer me a solution for this terrible service and then blame me and my devices. Guess my lightening fast internet must be to blame. Or the ads that I pay not to see. Go drag your knuckles somewhere else and apologize to the trees you unapologetically suck oxygen from.

On my Amazon Cube with remotr I can press large round Forward 2 times then press large round Play button. Program continues on Paramount+ every time.

Same issues here! Ads play just fine but as soon the episode comes back, just buffering and then an error message! My other apps stream without problems!

I have intermittent buffering with Viasat satellite internet but I need to find out how to change the streaming quality to a lower resolution, this HD is eating up my allotted data! Off topic sorry but anyone know how? I looked up on line but when I am watching 1883 or anything else there is no settings cog wheel in the top right corner of the screen to change video quality

I just got a free subscription through T-mobile and even though free I feel like I’ve been robbed! LG tv & installed the app 3 times. Constant buffering and way too many commercials. All other streaming perfect with 300 Mbp plus speeds. It’s a shame such a great collection of content has to be ruined by such a crappy interface….

I keep having the same three issues; freezes and I get and error message right before the end of the episodes, so I have to repeatedly exit and come back.
I pay for ad free and yet I still get adds randomly.
And last, sometimes instead of starting a new episode of what I’m watching, it somehow starts playing an episode of other tv shows like Love Island.

I don’t have an old tv and my internet is fine especially since ALL other apps work like they’re supposed to.

Ditto to everyone’s comments!!! All my other apps work without issue. It’s so irritating and frustrating trying to enjoy any show on this app. This is Paramount’s lack of attention to their customers pleas. I’ll be deleting Paramount from subscription if they don’t address THEIR buffering issue.

The problem is Paramount+ and Amazon aren’t compatible. On Firestick, Paramount+ is awful, constantly, nonstop buffering. In Roku, it is fine. All my other apps on Firestick work great. There is a compatibility issue between Paramount+ and Amazon Firestick but NOT Roku.

Happened with Halo. Then tried Picard… 15 minutes in,,, attempts to go to commercial and keeps recycling. 5 seconds of show, then a stalled commercial.
50 meg, fiber optic. Perfect signal.
Cleared cache, 2x and deleted app.
Re installed, working now, but who knows?

I loaded the app after T-Moble sent me an email about Paramount plus being free. The app has never worked correctly since loading it. I had planned on getting the full service but after all the trouble I’ve had they can keep it.

Had the same problem with my LG smart tv connected to router with LAN. All other apps worked fine. Only Paramount Plus had buffering issue. Tried on roku device connected WiFi in other room and it’s working fast and without any buffering! It looks that at least some smart Tv’s don’t have abilities to work with Paramount app…

This constant buffering is so frustrating. If it wasn’t for their streaming of soccer games I’d shun it immediately!

Agree with all these posts. This app is by FAR the least reliable of the many apps I am forced to pay for in order to watch professional football (soccer). Incessant buffering. Just unwatchable. I am canceling my subscription.

not working for me, terrible lagging
it’s them because i have a super fast fiber optic internet and youtube tv tubi and pluto work just fine

The Paramount + app pauses and buffers about 1 time per sentence on recent model LG Smart TV. The TV is hard wired into the internet with a download rate tested on this wire of 90Mps. When the computer is plugged into this same wire there is no buffering issue when watching on the Windows 11 computer using Chrome Browser. With the TV plugged in, the constant buffering makes watching the Paramount content untenable. There is no buffering issue on the TV with any other App such as Prime, YouTube, Pluto… I have tried deleting and reinstalling the Paramount + app, unplugging the TV and repowering it up. Nothing changes the behavior of the Paramount + app for the LG TV. My conclusion is that the Paramount + app is defective. PLEASE LISTEN PARAMOUNT. YOUR APP FOR THE LG TV HAS A SERIOUS BUG. TIME TO FIX IT. THANK YOU.

I so agree with everyone. I also had the CBS Access app before it became Paramount+. Same thing, extreme buffering. I have this app specifically for certain shows. I’m SO FRUSTRATED and I’m watching one of those shows now as I write. what a piece of crap!

This service is horrible. Sometimes it will tease us and play just long enough to get interested in the movie, and then bam! Buffer 30 seconds, 5 seconds of video, rinse and repeat. Yes, my connection is slow. I’m paying for 5mps and sometimes it drops to 3. But every other streaming service muddles through without buffering. Netflix, Amazon, Hulu, YouTube, never a single buffer. There is no reason Paramount can’t do the same. Faster internet is not an option where I live without going to satellite for more than twice the price. Not worth it for one service!

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